You try to process a sales order and you get an "Error Occurred while processing request" error.
The steps that you followed to process the sales order were:
- Open the Sales Order Browser.
- Click File > Process > Invoice.
All versions of Everest.
- Open SSMS (SQL Server Management Studio) on the server hosting the Everest application.
- Connect to the Everest Database with a user with sufficient permissions to run Updates on the Invoices table.
- Backup the Invoices table.
Run the following query.
Update Invoices set SS_FR_AMT = 0 where DOC_NO= /*Put Sales Order Number Here*/ and status=8
- Close the Everest application.
- Open the Everest application.
- Process the sales order.