How do I reset my password?

If you forget your password, the system will generate a new password by following the steps below. This article covers the steps involved in resetting your password.

Note: This article is only applicable to SaaS customers hosted online by EPM Live. The instructions are different for on premise customers. For on premise customers, the users need to contact their administrator for help or instructions to reset their password.

1. Password Reset



1.1. Click 'Help!  I forgot my username or password' Link

  • Click Help! I forgot my username or password.

1.2. Enter Your Email

  1. Enter your email in the designated field.
  2. Click Reset Password.

Note: A system generated email from EPM Live will be sent to you with your new password. Please be sure to check your Junk/SPAM folders as many system generated Emails are filtered to these folders.



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